Upon Microsoft’s recent acquisition of Movere, we’re dedicated to providing a seamless and integrated support experience. We are pleased to inform you that support for Movere is now accessible through the Microsoft Movere Support Portal!
As of 12/16/2019, all new support requests should be initiated through the Microsoft Movere Support Portal, rather than contacting Movere support via e-mail. The portal includes a streamlined ticketing form, including links to useful support articles for quick self-service:
Note: You may be prompted to enter a Microsoft Account/MSA to open a support ticket. An MSA is an Outlook/Hotmail account, or any email linked to a Microsoft account at: https://account.microsoft.com/account.
The new process for submitting a ticket provides the ability to add contacts to the ticket. These additional contacts will be CC'd on all communications/updates to the ticket, and can only be removed by the primary contact on the ticket:
Once a ticket is submitted, you will be able to attach files to the ticket, and can view all your support requests from a central portal:
You’ll continue to receive confirmation emails for each ticket, and the same great Support Team with whom you work today will be managing your support requests. The Movere Support Team is available via the Support Portal 24/5 Monday through Friday. We look forward to working with you!