Just like device objects, there will be user accounts that will need to excludes from the ‘Active’ group. For example, administrative accounts, service accounts, test accounts, resource accounts, secondary accounts to access domains not trusted by the user’s primary domain, etc.
Just like adding a user account to a Tag, a user account can be removed from the ‘Active’ group by assigning it to an ‘Inactive Reason’ group. This assignment excludes the account from all user and license counts.
To create an inactive reason group, click on the ‘User Types’ option at the top of the IO\User Tagging page:
In the text box that appears, the user can name the device Tag. Clicking on the ‘+’ symbol next to it will make it available for assignment:
To delete a Tag, click on the ‘x ‘symbol. Deleting a Tag will also remove it from any user(s) accounts it has been assigned to.
Below is an example of assigning user accounts to an inactive reason:
Finally, just like devices, the overrides assigned to user accounts are persistent, meaning Active Directory data can be continually uploaded and the overrides that have been previously applied will remain in place. Assignments can also be changed at any time and a user account can be brought back into the ‘Active’ group by deleting any inactive reason group that has been applied to it.